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Primisys Remote Assist is a support offering that allows us to remotely troubleshoot and solve a variety of problems without having to be physically in front of your computer. Within seconds, one of our qualified support engineers can connect to your PC and help you solve your issue. There is no software to install, and no modifications need to be made to your network; you just type in your pin code on our web site and instantly connect to a technician. Here are some of the features of this unique support offering:
* Works over dial-up and broadband connections
* Fast & secure connections in 30 seconds or less
* Easy for the remote customer - even novice PC users
* Cost-effective alternative to on-site service calls
Pricing Information:
$25.00 / Up to 30 minutes of support time - Special introductory offer available during normal business hours - Limited Time Only
$2.99/ per minute - Normal Support rate; First 5 minutes are Free (first time only)
Payment can be made with Visa, Mastercard, Paypal, or Terms (for customers who have an established account)
If you would like to request a remote Assist Session, please call (503) 472-4505, or email info@primisys.com
 
Primisys offers the VIP Program, an in-depth technical support option for customers that would like a higher level of service.
The VIP Support Program includes:
* 24x7 Priority Technical Support Calls - VIP customers will receive a unique pin code that they can use to initiate our "find a technician" system. VIP calls are placed ahead of all other customers holding for technical support.
* Priority Email Support - VIP email is answered as a top priority -- ahead of all other customers.
Reasonably priced option for businesses that rely on mission critical systems and need immediate support regardless of time of day.
Please Contact Us for VIP pricing information.
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